With Apps, Gyms—and Members—Move Beyond Brick-and-mortar
By increasing engagement and interaction with members, apps have become a critical business tool that can give your gym’s revenue the boost it needs.
Member Experience
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Anytime Fitness Benelux Eyes a New Digital Member Experience
AF Benelux is extending its in-club experience with a new app, which will provide digital personal training and an extensive workout library.
Who Is Responsible for Delivering Stellar Customer Service at Your Health Club?
Every person on your staff plays a role in customer service, but some positions—like fitness instructors—are more important than others.
At L’Usine Club, Design and Customer Service Go Hand-in-Hand
The European club chain's sleek facilities, designed by a team of architects, have attracted the likes of Kim Kardashian and Kanye West.
Health Club Member Experience is the New Customer Service
Why you should stop thinking about "customer service" and start thinking about "member experience."
Top 3 Strategies to Improve Your Health Club’s Group Exercise Experience
Creating a great group X experience can add significant value to your club's program offerings and help keep members engaged.
3 Ways Wearable Integration Improves Health Club Member Experience
By incorporating wearable technology into your club, you can improve the member experience, contribute to ancillary sales, and boost retention.
Health Clubs Use ‘Net Promoter Score’ to Improve Member Experience
See how real clubs are using NPS metrics and reports to inspire staff and improve their members' experience.