Uma espreitadela ao orador principal do Instituto IHRSA
Sridhar Balasubramanian, a senior associate dean of MBA programs at UNC, dishes out a taste of what will come from the upcoming event. The title of your presentation at The IHRSA Institute is “Creating and Executing Great Customer Experiences.” Can you give us a summary? Today, customers value—and are willing to pay for—outstanding customer experiences….


